Listening is the qualification.

I'm a physical therapist and a university faculty member. I'm also the person who builds what Work, Understood. delivers. There's no team behind a curtain.

Clinical work teaches you one thing quickly. The chart never tells the whole story. What someone says in the first five minutes rarely matches what you learn on the second visit, once they trust you enough to say the true thing. I built a career on that gap.

Workflows are the same. The process diagram never matches the Tuesday afternoon reality. The person who actually holds the system together is rarely in the meeting about replacing it.

So I listen first, map what I find, and build the smallest thing that actually helps. Sometimes that's an AI workflow. Sometimes it isn't. Then I stay while real work hits it.

Work, Understood. is deliberately small. You work with me, from the first conversation through the last refinement.