Delivered Ann Adams · Crush the Pain & Meditation CRUSH · Arizona
Case study

A lead-and-nurture engine Ann runs herself.

Ann Adams is a registered nurse and the founder of Crush the Pain and the Meditation CRUSH app. Work, Understood rebuilt her website, connected the follow-up behind it, and handed her the keys.

Crush the Pain started in a hospital. As a nurse, Ann watched patients with chronic pain hear one thing from the physical therapist, another from the doctor, another from the psychologist, and leave without a plan that put the pieces together. She built a website to give people the basics in one place, then an app, Meditation CRUSH, built on her own expertise in mindful meditation for pain.

The website was supposed to promote the app. It didn’t. It was an older WordPress site that kept asking for updates and fixes, and when someone did reach out, nothing automatic happened next. Ann knew what she needed. She also has another job.

“I knew what I needed to do, but I didn’t have time to put it all together and figure out how to put it all together.”

What we built

One site, rebuilt around a single message. crushthepain.com is now organized around Ann’s own CRUSH framework, so the path from “reading about pain” to “downloading the app” is a straight line instead of a maze. We planned a separate landing page for the app, then decided against it. meditationcrush.com now forwards to the main site, which leaves Ann one place to keep current instead of two.

  • Follow-up that runs on its own. Every free download now feeds Ann’s email list, and a follow-up sequence carries that person toward the app instead of letting them disappear.
  • Redesigned handouts. Her patient handouts, rebuilt to match her brand and the new site.
  • A site she edits by talking to it. The whole build is plain, editable code. Ann describes the change she wants to her AI assistant, in ordinary language, and it makes the edit. No CMS subscription, no plugin updates, and no agency in the loop for routine changes.
The rebuilt Crush the Pain homepage, with the headline: You don't have to wait for the pain to disappear to start living again.
The rebuilt site, live at crushthepain.com. Visit the site →
Ann Adams, RN, founder of Crush the Pain
“That piece of putting everything together, it was just not out there. There was nobody that can help with all of that. And so you did that. So I would say, yes, work with Mark.”
Ann Adams, RN, founder of Crush the Pain and the Meditation CRUSH app

What changed for Ann

The part Ann values most isn’t the new look. It’s that she no longer waits on anyone.

“If I see something I want to change, I can go in there. I don’t need to wait for my tech guy or my IT person. I can do it at midnight if I want. I don’t have to wait for an appointment.”

She had already learned how to write automatic emails and send batch emails on her own. What she couldn’t find was one person to connect the website, the downloads, and the follow-up into a single working system. Specialists each wanted to help with their one piece.

“It’s hard to find that person that will help with the integration piece. To me that was the most overwhelming and frustrating piece.”

Asked what difference the work made overall, her answer was short: “It’s just decreased my overall frustration.”

Where it stands

Delivered. The site is live, the follow-up emails are running, the handouts are redesigned, and Ann makes her own changes. We stay available when she wants something bigger, like a new page or a blog.

Start with the work, not the software.

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