In progress Charlie Wilson · New Pace Health and Wellness · Arizona
Case study

A practice launched with its funnel already built.

Charlie Wilson is an occupational therapist launching New Pace Health and Wellness, a coaching practice for burned-out helping professionals. Work, Understood built the site, wired the backend, and is handing him the keys to run it himself.

Before this build, New Pace existed as a name, a placeholder Squarespace page, and a color scheme Charlie liked. There was no lead magnet that delivered itself, no scheduling wired to anything, and no path from a stranger landing on the page to an actual booked conversation.

What we built

A full site built around Charlie’s own story and the people he serves, not a template: home, about, and a dedicated coaching page, structured so the visitor is the one working through burnout, and Charlie is the guide, not the headline act.

  • Booking wired to Bonsai. A visitor can book Charlie’s free consultation directly from the site. No back-and-forth email to find a time.
  • A self-delivering lead magnet. Charlie’s own reflection guide, “What Could Less Look Like?”, goes out automatically the moment someone requests it, and adds them to his list.
  • Off Squarespace, onto his own domain. The new site replaces the placeholder page at launch, on a domain and hosting Charlie owns outright.
  • A self-serve handoff. Same as every Work Understood build: Charlie will run and edit the site himself with his own AI coding agent, not wait on a call to Mark for routine changes.

Where it stands

The site, the booking, and the lead magnet are built and wired. Two steps are left: pointing newpacehealth.com at the new site, and the handoff to Charlie’s own agent. After that, New Pace is entirely his to run.

The New Pace Health and Wellness homepage, with the headline: You spend your days caring for others. What about you? over a desert trail at sunset.
The finished homepage, in preview. It goes live on newpacehealth.com at launch.

Start with the work, not the software.

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